Refund policy

At OneFiveOptics, we aim to process all returns fairly, efficiently, and quickly to ensure a smooth customer experience.

1. Delivery Inspection & Return Window

Shipping damage, defects, or order discrepancies should ideally be reported within 48 hours of delivery so we can expedite a carrier claim, though your standard 30-day return window still applies.

2. How to Start a Return

To initiate a return, please contact our support team at sales@onefiveoptics.com, including your order number and reason for return. Once your return is accepted, we will provide a prepaid shipping label and instructions for sending your package back to our business location at 26 Orchard Ln, Northwood, NH 03261.

Important: Items sent back to us without first requesting a return will not be accepted.

3. Return Shipping Costs

  • We offer free return shipping: on all eligible returns within our 30-day return window. Once your return request is approved, we will provide a prepaid return shipping label at no additional cost to you.
  •  Defective or Incorrect Items: If the item is defective or we sent the wrong product, OneFiveOptics will provide a pre-paid shipping label at no cost to you.

4. Inspections and Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Refunds are processed within 5–7 business days after approval and may take additional time depending on your bank or payment provider.

We also offer exchanges for defective or incorrect items. Original shipping fees are non-refundable unless the return is due to our error.

5. Non-Returnable Items

Certain items cannot be returned, including:

  •  Gift cards or items marked as "Final Sale."
  •  Items showing signs of wear, mounting marks, tripod marks, or lens scratches.

For standard returns, your item must be unused, in the same condition that you received it, and in its original packaging. Defective or damaged items are fully covered as outlined in Section 3.

We do not charge restocking fees on approved returns.

Contact Us

OneFiveOptics is operated by CFSTORES LLC

For return inquiries, please contact us at:

  •  Email: sales@onefiveoptics.com
  •  Phone: (603) 338-2332
  •  Mailing Address: 26 Orchard Ln, Northwood, NH, 03261, USA